Return & Exchange
Return & Exchange Policy – Kafni
At Kafni, we want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help with a simple and hassle‑free return and exchange process.
1. Eligibility for Return & Exchange
- Items must be returned within 7 days of delivery.
- Products must be unused, unwashed, unaltered, and in their original packaging with all tags attached.
- Sale, clearance, or promotional items are not eligible for return or exchange.
- Accessories, innerwear, and personal care products are non‑returnable due to hygiene reasons.
2. Refund Method
- Refunds will be issued to the original payment mode or as store credit (as per your preference).
- Refund processing time: 5–7 business days after product approval.
3. Exchange Policy
Exchanges are allowed for:
- Size issues
- Same product in a different colour (subject to availability)
If the requested exchange item is unavailable, store credit or refund will be offered.
4. Return Shipping
- Damaged or wrong products: Return shipping is free.
- Size or preference changes: Return shipping charges may apply.
5. Damaged or Defective Products
- For damaged or defective products, inform us within 48 hours of delivery.
- Share clear images and an unboxing video for quicker resolution.
📩 Contact Us
Email: info@kafni.com
WhatsApp: +91 90739 22622
Operating Hours: Mon–Sat, 10 AM – 7 PM